33bf's Privacy Policy

33bf ("we", "us", or "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes what information we collect when you use 33bf's website, mobile app, or any other service, how that information is used, and what measures we take to protect it.

This policy applies to both all registered members and unregistered visitors of 33bf. By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This privacy policy is an integral document connected to 33bf's Terms and Conditions and Responsible Gaming Policy.

33bf collects various types of information, described in detail below:

2.1 Information You Provide Directly

Information you provide yourself when you open an account with 33bf or get in touch with us:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
• Messages or information provided when contacting us

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information (device model, operating system)
• Browser type and version
• Time spent on the platform and page visit information
• Transaction history and gaming activity logs
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may collect information from trusted third-party service providers for the purpose of identity verification or fraud prevention. Any such collection is carried out in compliance with applicable law and on the basis of your consent.

33bf uses your information only for the following legitimate purposes:

• Account management and identity verification: To keep your account active, ensure secure login, and complete age verification (21+ confirmation).
• Transaction processing: To complete deposits and withdrawals, and to ensure secure payments via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: To resolve your issues and provide assistance via 24/7 live chat and email.
• Security and fraud prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Responsible gaming: To monitor your gaming behavior, identify problematic patterns, and provide necessary support.
• Platform improvement: To improve the quality of our services and make the user experience smoother.
• Legal compliance: To comply with applicable laws and regulations and meet the requirements of regulatory authorities.
• Communication: To send important updates, account-related notifications, and relevant information.

Your information will not be used beyond the purposes described above. We never sell your information to third parties.

33bf may share your personal information only in limited and specific circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers who assist in operating our services. These partners will only receive the information necessary for their designated tasks and are required to comply with our strict privacy standards.

4.2 Legal Obligations

Where disclosure of information is legally required on the basis of a court order, legal process, or a valid request from a government authority, we may provide the relevant information.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. Even in such cases, the protections of this privacy policy will continue to apply to your information.

4.4 With Your Consent

Outside the circumstances listed above, we will not disclose your information to any third party without your explicit consent.

33bf applies industry-standard security measures to ensure the safety of your information:

• SSL encryption: All data transfers on our platform are encrypted using SSL/TLS technology, protecting your information from external interference.
• Secure servers: Your information is stored on secure, access-controlled servers that only authorized personnel can access.
• Two-factor authentication: Strong authentication methods are used for account access.
• Regular security reviews: Our security infrastructure is regularly tested and updated.
• Staff training: Our staff are trained in data protection and committed to maintaining privacy.

While we take the highest measures to protect your information, no internet-based system can guarantee complete security. We will notify you in a timely manner of any potential security incident.

33bf uses cookies and similar technologies to improve the performance of its platform and enhance the user experience.

6.1 Types of Cookies

• Essential cookies: Necessary for the core functioning of the platform. This includes keeping your login session active and ensuring security.
• Functionality cookies: Help remember your preferences and settings so you do not have to reconfigure them on every visit.
• Analytics cookies: Collect information about platform usage that helps us improve our services. This information is processed anonymously.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may disrupt some important functions of the platform.

33bf retains your information only for as long as it is necessary or legally required:

• Account information is retained for as long as your account remains active.
• Financial transaction records are retained for the period specified under applicable law.
• Even after an account is closed, some information may be retained for a specified period for fraud prevention, dispute resolution, or legal obligations.
• Once the retention period ends, information is deleted in a secure and reliable manner.

As a user of 33bf, you have the following rights over your own information:

• Right of access: You have the right to request a copy of the information stored about you.
• Right to rectification: If your information contains any errors or is incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: You have the right to object to the processing of your information for specific purposes.
• Right to portability: You may request your information in a structured, machine-readable format.
• Right to withdraw consent: For any information processing based on consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request within a reasonable time.

33bf is strictly a platform for those aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21. If we receive information indicating that a minor is using or attempting to use our services, we will immediately close that account and delete all associated information.

If parents believe their child has used our platform, please contact us. We will take prompt action.

33bf primarily serves users in Bangladesh. However, due to the requirements of our technology infrastructure, some information may be stored or processed on servers located outside Bangladesh. Regardless of where information is processed, we ensure that data protection standards are maintained in line with those described in this privacy policy.

33bf may update this privacy policy from time to time. Changes may occur due to service improvements, legal changes, or business needs. For any significant changes, we will notify you by email or via a notice on the platform.

If you continue to use our platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page on a regular basis.